{"id":57929,"date":"2024-02-21T10:50:44","date_gmt":"2024-02-21T09:50:44","guid":{"rendered":"https:\/\/dignitynews.eu\/?p=57929"},"modified":"2024-02-21T10:50:44","modified_gmt":"2024-02-21T09:50:44","slug":"pkp-intercity-wdraza-system-crm-z-funkcjonalnosciami-opartymi-o-sztuczna-inteligencje","status":"publish","type":"post","link":"https:\/\/dignitynews.eu\/pl\/pkp-intercity-wdraza-system-crm-z-funkcjonalnosciami-opartymi-o-sztuczna-inteligencje\/","title":{"rendered":"PKP Intercity wdra\u017ca system CRM z funkcjonalno\u015bciami opartymi o sztuczn\u0105 inteligencj\u0119"},"content":{"rendered":"<h5><strong>PKP Intercity og\u0142asza uruchomienie post\u0119powania zakupowego na system CRM (Customer Relationship Management), wykorzystuj\u0105cy funkcjonalno\u015bci oparte o sztuczn\u0105 inteligencj\u0119 (AI). Wdro\u017cenie nowego narz\u0119dzia pozwoli na zwi\u0119kszenie efektywno\u015bci realizowanych proces\u00f3w w obszarach: marketing, sprzeda\u017c i obs\u0142uga klienta, co przyczyni si\u0119 do podniesienia standardu obs\u0142ugi pasa\u017cer\u00f3w.<\/strong><\/h5>\n<p>Nowy system klasy CRM pozwoli PKP Intercity na gromadzenie w jednym miejscu informacji o historii zakup\u00f3w i interakcji z klientami. Dzi\u0119ki temu, oferty i wsparcie b\u0119d\u0105 lepiej dopasowane do indywidualnych potrzeb ka\u017cdego pasa\u017cera. B\u0119dzie to mo\u017cliwe dzi\u0119ki optymalizacji dzia\u0142a\u0144 biznesowych i wi\u0119kszej koncentracji na indywidualne potrzeby klient\u00f3w z segment\u00f3w B2C i B2B \u2013 informuje sp\u00f3\u0142ka w komunikacie.<\/p>\n<p>Chcemy, aby ka\u017cda podr\u00f3\u017c z PKP Intercity by\u0142a nie tylko bezpieczna i komfortowa, lecz tak\u017ce dopasowana do indywidualnych potrzeb naszych pasa\u017cer\u00f3w. Wdro\u017cenie systemu CRM to dla nas krok ku jeszcze bardziej personalizowanej obs\u0142udze i lepszemu rozumieniu oczekiwa\u0144 naszych klient\u00f3w. To inwestycja w satysfakcj\u0119 i wygod\u0119 podr\u00f3\u017cnych, kt\u00f3rzy dzi\u0119ki temu b\u0119d\u0105 mogli korzysta\u0107 z ofert skrojonych na miar\u0119 ich potrzeb oraz \u0142atwiej komunikowa\u0107 si\u0119 z nami, korzystaj\u0105c z r\u00f3\u017cnych kana\u0142\u00f3w. To tak\u017ce nasz wk\u0142ad w rozw\u00f3j cyfrowych technologii w sektorze kolejowym\u00a0\u2013 powiedzia\u0142 Tomasz Gontarz, wiceprezes zarz\u0105du PKP Intercity.<\/p>\n<p>Wdro\u017cenie CRM b\u0119dzie wymaga\u0142o integracji z kilkudziesi\u0119cioma systemami oraz bazami danych narodowego przewo\u017anika. Jest to jedno z najwa\u017cniejszych przedsi\u0119wzi\u0119\u0107 PKP Intercity, kt\u00f3re anga\u017cuje 12 kom\u00f3rek organizacyjnych sp\u00f3\u0142ki.<\/p>\n<p>Jak podkre\u015bla PKP Intercity, dostrzegaj\u0105c potencja\u0142 nowych technologii w kreowaniu do\u015bwiadcze\u0144 podr\u00f3\u017cnych, CRM b\u0119dzie uwzgl\u0119dnia\u0142 funkcjonalno\u015bci oparte o AI.<\/p>\n<p>Adrian Andrzejewski<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PKP Intercity og\u0142asza uruchomienie post\u0119powania zakupowego na system CRM (Customer Relationship Management), wykorzystuj\u0105cy funkcjonalno\u015bci oparte o sztuczn\u0105 inteligencj\u0119 (AI). Wdro\u017cenie nowego narz\u0119dzia pozwoli na zwi\u0119kszenie efektywno\u015bci realizowanych proces\u00f3w w obszarach:&hellip;<\/p>\n","protected":false},"author":7,"featured_media":57930,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"footnotes":""},"categories":[48],"tags":[],"class_list":["post-57929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gospodarka"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PKP Intercity wdra\u017ca system CRM z funkcjonalno\u015bciami opartymi o sztuczn\u0105 inteligencj\u0119 - Godno\u015b\u0107 - DignityNews.eu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dignitynews.eu\/pl\/pkp-intercity-wdraza-system-crm-z-funkcjonalnosciami-opartymi-o-sztuczna-inteligencje\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PKP Intercity wdra\u017ca system CRM z funkcjonalno\u015bciami opartymi o sztuczn\u0105 inteligencj\u0119 - Godno\u015b\u0107 - DignityNews.eu\" \/>\n<meta property=\"og:description\" content=\"PKP Intercity og\u0142asza uruchomienie post\u0119powania zakupowego na system CRM (Customer Relationship Management), wykorzystuj\u0105cy funkcjonalno\u015bci oparte o sztuczn\u0105 inteligencj\u0119 (AI). 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